Frequently Asked Questions
Everything you need to know about our artisanal home collections.
How are Maison Balzac glassware pieces made?
Each piece of our glassware is individually hand-blown using 100% Borosilicate glass. This artisanal process ensures that every item is unique, durable, and resistant to thermal shock.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, with domestic delivery taking 3-5 days and international delivery ranging from 7-14 days depending on the destination.
Can I put my glassware in the dishwasher?
While our Borosilicate glass is dishwasher safe, we recommend hand washing with a soft sponge and mild detergent to maintain the clarity and integrity of the glass for years to come.
What is your return policy for home fragrance and candles?
Due to the delicate nature of our scents, we only accept returns on candles and fragrances if they are unopened, unused, and in their original sealed packaging within 30 days of purchase.
Do you offer gift wrapping services?
Yes, we offer signature Maison Balzac gift wrapping. You can select this option at checkout to have your items beautifully packaged in our branded boxes with a personalized note.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay for eligible regions.